REFUND & EXCHANGES
ALL SALES FINAL. Due to the personalization/customization of the items I create, I DO NOT accept returns or issue refunds on items. If I have made a mistake on your order, you must notify me within 3 DAYS and we can make arrangements for you to return the item and receive a replacement. I will provide you with a replacement once the original item(s) has been returned. If you do not notify me within the first 3 days after receipt, ALL SALES ARE FINAL and no replacement or refund will be issued. If you need to CANCEL for any reason, there will be a $10 cancellation fee.
I strive for complete customer satisfaction and aim to provide detailed pictures and product descriptions so you are confident before purchasing. Many listings contain listing variations, which allow you to customize your order. Variations may include size, style, color or pieces included in your order. Everything pictured will not necessarily be included in your order unless you select those options. While care is taken to represent colors accurately, every monitor is different and I cannot guarantee the colors you see match the colors of actual fabric. Also note that each piece is handmade and slight variations in fabric and fabric placement may occur. Occasionally fabrics or ribbons are out of stock and I will substitute a similar fabric or ribbon to not delay production.
SHIPPING
Shipments are made within 2 weeks once payment is received. Your purchase will be shipped to your PayPal address, so please double-check that your PayPal address is current to avoid any delays in shipping. Stacy's Southern Styles is not responsible for items shipped to the wrong address or items lost in the mail. Once the item has shipped and the USPS accepts the shipment it is out of my hands. I do not issue refunds for items lost in the mail. If you would like to upgrade to Priority Shipping, which includes $50 insurance, please message me prior to ordering and I will be happy to assist.
-- United States Shipping --
Stacy's Southern Styles ships to domestic addresses using USPS First Class Mail. Delivery confirmation is included. I do not ship international.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.